Zad Egypt. FAQ

FAQ

Sign Up & Account Information

How do I sign up?

Signing up is quick and simple! Just fill out our short registration form online with your name and phone number, e-mail address and password. To create a new account, click here

What if I forget my password?

Don’t worry, we can have that resolved in no time! Simply click here. We’ll ask you to provide us with your email address on record for your account, and we will then send you instructions for recovering your password.

How can I edit, add, or delete an address?

Simply click on My Account located at the upper right side corner of the homepage. Then select Address. If you want to add a new address, click on the ‘Add a New’ button, and fill in the form. you'll see Edit/Delete buttons to make changes to previously entered addresses. How can I edit my profile? If you would like to change the details of your profile, simply click on ‘My Account’ located at the upper right side corner of the homepage. Then select ‘customer Info’. Once you have adjusted your basic information, simply click ‘save’.

Promotional Codes 

Can I use multiple promotion codes on a single order?
Unfortunately, promotional codes cannot be combined on a single order. 
Please make sure to use each promotional code prior to its expiry date.

How do I apply a promotional code I received?
Promotional codes can be redeemed at the checkout page. Once you have completed your shopping, click on the basket icon located at the upper right side corner. Then click Checkout. Once you land on the checkout page, look for the link titled Have a promo code? You will be given a field to enter your code in, and your offer will be redeemed immediately.

Why isn’t my promotional code working?
In the unlikely event that your promotional code isn’t registering, please ensure that you have entered the information correctly and that it hasn’t expired. If the problem persists, please contact a member of our customer service team, either through email info@zadegy.com or by calling 01099665100

How can I receive promotions?
To always stay up to date with our latest offers, promotions and savings, make sure you are signed up to our website and visit our Facebook page click here

How do I redeem  zadegy  Gift Card?
You can redeem your gift card at the checkout page. Once you have completed your shopping, click on the basket icon located at the upper right side corner. Then click Checkout. Once you land on the checkout page, scroll down to step Choose Payment Mode. Then click on the Gift Card button. Simply enter your gift card code and click on the Submit button.

Shopping

How do I place an order at zad Egypt?

To place an online order at zad Egypt, simply click on the Sign in or Register button on the upper right hand side of the homepage. If you are a new user, you will be asked to enter your location, in order to view the latest and most accurate stocks of all our products, as well as the next available delivery slot. Then comes the fun part – start browsing our delicious products or enter the products you are looking for in our search box. When you find what you want, select the quantity and click on the Add to Cart button. Once, you’ve finished shopping, go to Checkout. Here you will be able to view your order, add/edit your delivery address and payment information. After you’ve completed the checkout, we’ll send you an email confirming your order.

Can I order by phone?
Yes, we do accept orders by phone. Simply call 01099665100 and one of our esteemed call center agents will take your order.

How do I re-order?
We’ve made re-ordering nice and simple. Once you have an account, we automatically store all your past orders and delivery details, so you can re-order in no time. To re-order a past order, click on My Account located at the upper right side corner of the homepage. Then select My Orders. On this page you will be able to view your past orders. To re-order simply click on  details then Re-Order button. You will then be directed to the checkout page.

Why are some prices estimated?
No two products tend to be identical in size and weight. Every fruit, steak or cheese, tends to vary slightly. While shopping, we will display an estimated weight and price for weighted items. At the time of assembling your order, we weigh each item to establish its final price. You are not charged until your order is delivered and the final weight and price is determined. Please be assured, that you’ll always pay the true price for weighted items.

How can I view the status of my order?
To view the status of your order, click on My Account located at the upper right side corner of the homepage. Then select My Orders. On this page you can view your past and most recent orders. On the right hand side of each order, the status is displayed as either ‘Confirmed’ ‘En Route’ ‘Delivered’ or ‘Cancelled’.

What will happen if something I order goes out of stock before my grocery delivery?
In the unlikely event that an item goes out of stock before your delivery, you will receive a call or email from our customer service team. If available you will be offered a replacement product, however, you will also be given the option for a refund.

Can I choose a time and day for my grocery delivery?
Yes, once you are at the Checkout page, scroll down to step 2. Choose Delivery Time. Here you will be able to select your delivery date and time.

How do I know if an item I am ordering online is on special offer?
All products on special offer are clearly labeled on all product pages. If you would like to view all products on offer, click on Offers at the top of the homepage.

Where can I get technical help with your website?
If you are experiencing technical difficulties with our website, please contact with us via email info@zadegy.com and one of our trained customer service agents will be able to assist you. Alternatively, you can call 01099665100.

What happens to my cart if I leave before placing my order?
If you are logged into your account, the items in your shopping cart will be saved. However, if you are not logged in and simply browsing, your shopping cart will not be saved.

Can I return something if I'm not satisfied?
We’ll be happy to exchange or refund it for you. Just make sure to contact us before discarding the product, as we may choose to collect the item that is not to your satisfaction.

Changes, Cancellations, Returns & Refunds

Can I change or cancel an order?
If you would like to change or cancel an order, please call 01099665100 and a member of our customer service team will assist you with your order.

What is your returns policy for non-perishable products?
We’ll be happy to exchange or refund any of our non-perishable products for you. Just make sure it’s within 30 days, in its original condition and you have your proof of purchase.

What is your returns policy for perishable products?
We are unable to accept returns for perishable products, which include items which are chilled and frozen. However, if you feel you are dissatisfied with one of our products, please contact us before discarding the product, as we may choose to collect the item that is not to your satisfaction. We will then arrange for a full refund or replacement.

How can I get a refund for damaged or missing items?
If an item is missing from your delivery or if you receive one of our products in a damaged or poor condition, please call 01099665100 and our customer service team will arrange for a re-delivery and/or full refund.

Delivery

Where is my order?
Orders are scheduled to arrive within the timeslot that you select upon checkout. In the unlikely event of an unforeseen delay, you will be contacted by a member of our customer service team. If your order is late, yet no one has been in contact with you, please call 01099665100 to report the delay.

How can I share feedback about zad Egypt delivery personnel?
We always appreciate feedback from our customers. If you would like to provide feedback about Gourmet Egypt delivery personnel, please call 01099665100 or email our customer service team at info@zadegy.com

Should I tip the delivery driver?
You are under no obligation to provide a tip to our delivery personnel, however, you do have the option to tip our delivery personnel if you are satisfied with the service.

Where does zad Egypt deliver?
 ZAD now covers all of Alexandria and provides more than 2000 products the including fresh fruits & vegetables, cheese & deli, premium meat & poultry, premium seafood, dried goods, and much

What if I'm not home to receive my order?
If you don’t think you will be home in time to receive your order, please call 01099665100 to speak to one of our trained customer service agents and reschedule your delivery time.

Payment/Billing

I need to cancel my order I placed for later in the week. Will I be charged?
No. If you cancel an order before its scheduled delivery, we will not charge you.

How can I pay for my order?
In order to make your shopping as convenient as possible, we offer a selection of payment modes.

  1. Online by credit/debit card.
  2. Cash upon delivery.
  3. Card upon delivery.
  4. Online with a zad Gift Card.
  5. Online with your wallet Credits     

    What is the minimum order?
    We do not have a minimum order.  

Why am I getting charged more than what's shown on my invoice?
In the unlikely event that you have been charged for additional items which you did not order or receive please call 01099665100 and our customer service team will arrange a refund.

Problem with My Order

What if I receive a product that I am dissatisfied with? Should I discard it, email or call?
We always appreciate receiving feedback from our customers.
If you feel you are dissatisfied with one of our products, please contact us before discarding the product, as we may choose to collect the item that is not to your satisfaction. You can call us at 01099665100, visit our facebook page click here  and send us a direct message or email us at info@zadegy.com

What should I do if I didn't receive everything I ordered?
If you discover that items you ordered are missing from your delivery, please call 01099665100 and our customer service team will arrange a full refund or redelivery of the items.

I made an error and would like to return a product — how do I do that?
For returns, please call 01099665100 and our customer service team will gladly assist you. However, please note we only accept returns for non-perishable products within 30 days, in its original condition and with your receipt.